Electronic Communication & Consumer Protection

Electronic Communication & Consumer Protection

introduction

The Electronic Communication and Consumer Protection (ECCP), course is designed to equip participants with a thorough understanding of the principles and practices that govern electronic communication and the rights of consumers in the digital landscape.

This course covers essential topics such as data privacy, digital marketing regulations, consumer rights and the impact of electronic communication on consumer behaviour. Participants will explore the legal frameworks and best practices that ensure consumer protection in various electronic channels, including e-commerce, social media and mobile communications.

Through engaging discussions and real-world case studies, attendees will gain valuable insights into the challenges and opportunities in promoting safe and fair practices for consumers. Whether you’re a professional in the field of communications or a consumer advocate, this course will enhance your knowledge and skills in navigating the intersection of technology and consumer rights.

Duration: 3 Days
Price per student: R5 800.00 incl VAT

course content

  • Electronic communication as a new way to communicate.
  • The benefits of electronic communication.
  • Regulatory framework for electronic communication.
  • E-commerce/e-consumer protection issues.
  • Online contracting and limitations.
  • Best practice models for e-consumer protection.